Ghana strengthens airport transparency and tourist safety with a new anti-extortion hotline. Learn how this initiative benefits travelers visiting Ghana 

A Safer Arrival Experience for Travelers

Ghana is taking a bold step to make travel more transparent and tourist-friendly.
The Ghana Airports Company Limited (GACL) has introduced a dedicated hotline (0542 175 636) to report any form of extortion or unethical behavior by airport staff, agencies, or related organizations.

This proactive move ensures that every traveler arriving in Ghana, especially through Kotoka International Airport (KIA), enjoys a smooth, safe, and respectful experience from the moment they land.


Why This Matters for Tourists

For many visitors, the airport is their first impression of Ghana. This initiative shows that the country is committed to protecting its guests and building trust with the global travel community.

Key benefits for travelers include:
• Transparency: Tourists can report any form of extortion or bribery with ease.
• Accountability: Quick response via Call, Text, or WhatsApp on the hotline.

• Professionalism: Encourages high service standards among airport staff.
• Trust: Strengthens Ghana’s image as a leading destination for ethical, safe, and enjoyable tourism.


Agencies Covered

The hotline applies to all staff and organizations operating within airport terminals, including:
• Ghana Airports Company Ltd.
• Ghana Immigration Service
• Ghana Police Service
• GRA (Customs)
• Airlines and Ground Handlers
• Ghana Civil Aviation Authority
• NACOC
• Private Security Companies
• Veterinary Services
• Port Health
• Janitorial and Support Services


What Travelers Should Do

If a staff member makes an inappropriate request or you feel pressured to pay unofficial fees:
1. Politely decline.
2. Take note of the officer’s name or ID card (they must display it clearly).
3. Report the incident via Call, Text, or WhatsApp to 0542 175 636.

This ensures swift action and helps protect future travelers from similar experiences.