Ghana is strengthening airport transparency and tourist safety with a new anti-extortion hotline aimed at improving traveler experiences at the airport.
A Safer Arrival Experience for Travelers Ghana is taking a major step toward creating a more transparent and tourist-friendly travel environment. The Ghana Airports Company Limited (GACL) has introduced a dedicated hotline (0542 175 636) for reporting extortion, bribery, or any unethical behavior involving airport staff, agencies, or affiliated organizations. This initiative is designed to ensure that every traveler arriving in Ghana, especially through Kotoka International Airport (KIA), enjoys a smooth, safe, and respectful experience from the moment they arrive.
Why This Matters for Tourists For many visitors, the airport serves as their first impression of Ghana. This new measure demonstrates the country’s commitment to protecting travelers and building confidence within the global tourism community. Key Benefits for Travelers Include:
- Transparency – Tourists can easily report any form of extortion or bribery.
- Accountability – Reports can be made quickly via Call, Text, or WhatsApp.
- Professionalism – Encourages higher service standards among airport personnel.
- Trust – Strengthens Ghana’s reputation as a safe, ethical, and welcoming tourism destination. Agencies Covered by the Hotline The hotline applies to all staff and organizations operating within airport terminals, including:
- Ghana Airports Company Limited
- Ghana Immigration Service
- Ghana Police Service
- Ghana Revenue Authority (Customs)
- Airlines and Ground Handling Companies
- Ghana Civil Aviation Authority
- NACOC
- Private Security Companies
- Veterinary Services
- Port Health Services
- Janitorial and Support Service Providers What Travelers Should Do If any staff member requests unofficial payments or behaves inappropriately:
1. Politely decline.
2. Take note of the officer’s name or ID number (all officers are required to display identification).
3. Report the incident immediately via Call, Text, or WhatsApp to 0542 175 636. By encouraging travelers to report misconduct, Ghana aims to improve accountability, enhance visitor confidence, and create a safer travel experience for everyone visiting the country.
